April 14, 2026
Unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations / Vancouver, B.C.
Recognition highlights Vancity as the top-ranked credit union in Canada and a leader in consumer trust
Vancity has been named one of the World’s Best Banks 2026 by Forbes, in partnership with Statista, placing fourth overall among financial institutions in Canada and ranking as the highest‑rated credit union in the country. The recognition underscores Canada’s largest credit union’s continued leadership in trust, service, and values‑driven banking.
Based on a global survey of more than 54,000 consumers across 34 countries, the annual ranking evaluates financial institutions on key measures including trust, customer satisfaction, recommendation, digital services, customer service, and financial advice. Institutions are scored on a five‑point scale, ranging from very dissatisfied/unlikely to very satisfied/likely.
Vancity earned strong, consistent scores across all categories, with particularly strong scores for trust, digital services, and overall satisfaction. These results reflect the growing importance Canadians place on transparency, reliability, and ease of banking. Vancity’s performance also shows year‑over‑year improvement across multiple measures, including trust, recommendation, satisfaction, and digital services.
“This recognition reflects something we’ve always believed: that banking should work for people,” said Wellington Holbrook, President and CEO of Vancity. “At a time when Canadians are looking for more from their financial institutions, trust matters more than ever. We’re proud to be recognized for delivering banking that’s rooted in values, built for real life, and designed to help people get ahead rather than just get by.”
Trust was the most heavily weighted factor in the World’s Best Banks ranking, accounting for nearly a quarter (24.9%) of the overall score, making it the single most important driver of customer satisfaction globally. Vancity earned a trust score of 4.18 out of 5, reinforcing the critical role of transparency, reliability, and community impact in today’s financial landscape.
This year marks the fifth time Vancity has been included on the Forbes World’s Best Banks list, following prior recognition in 2020, 2021, 2022, and 2025.
The recognition comes as Vancity continues to invest in technology and its new banking app, expand its branch network and deliver new products and services to meet the evolving needs of Canadians.
“Canadians deserve better banking that is innovative, inclusive, and more human,” added Holbrook. “This recognition from Forbes reinforces that values-centred banking and doing things differently aren’t just possible, they’re what people are looking for.”
Vancity is a values-based financial co-operative serving the needs of its 588,000 member-owners and their communities, with offices and more than 60 branches located in Metro Vancouver and Squamish, the Fraser Valley, the Sunshine Coast, the Vancouver and Gulf Islands and Alert Bay, within the territories of the Coast Salish and Kwakwaka'wakw Peoples. With $41 billion in assets plus assets under administration, Vancity is Canada's largest credit union. Vancity uses its assets to help improve the financial well-being of its members while at the same time helping to develop healthy communities that are socially, economically, and environmentally sustainable.
